www.indigojourneys.com

Booking, Reservations and Payments

How do I book?

We are happy to work with you in person, by phone or email.   Typically an initial phone or in person (if you are located in Minnesota, Wisconsin or Iowa) meeting will allow us the opportunity to understand exactly what you are looking for and what is important to you on your vacation to the South Pacific.   We will provide a proposed itinerary for your review and will continue to "tweek" it until it is exactly what you want.    Then we will provide you with a quote for all of the proposed services.   At that point a deposit will be required to confirm the services and ticket the air.

When will I know that everything is confirmed?

Until you receive a booking confirmation, everything is on a request basis.   Availability is typically not checked at the time of quoting as there can be a considerable amount of time between when we quote and when you are actually ready to make the booking.   Once we receive your initial deposit we will begin the land confirmation process.   Most items will confirm within 48 hours of receiving your payment.   Occasionally it will take a little bit longer for some items due to time zone differences and smaller operators that may not have a reservation staff confirming bookings for them.

What form of payment is required?

We accept Visa, Mastercard and American Express.   You can also pay by personal check.   Some vendors do charge a 3% surcharge for credit card payments.   This will be noted on your itinerary proposal/quote.

What if I need to cancel, change or amend my booking?

Please read the terms & conditions information that is included with your charge card authorization form.   If you have any questions regarding anything on this form please ask prior to signing the authorization form and making your deposit.

What does my quote include?

All inclusions are outlined on the quote and the short itinerary document.   Unless meals are specifically mentioned the quote is room only.   All taxes are included for air, accommodations and tours.   If you have any specific questions regarding inclusions be sure to ask prior to making your deposit or final payment.

Is my quote per person or the total for my party?

The cost on your quote is for the total number of people in your party.   We will separate out the cost of insurance and the air as these are normally paid in full at time of deposit.   The land quote will be provided as a total dollar amount for all of the land components.   All amounts are in US dollars.

Why do you recommend travel insurance?

Over the years we have seen clients have to cancel or interrupt their travel plans for an array of reasons - everything from personal illness, to an immediate family member requiring medical services, to a car accident on the way to the airport, and more.   Travel insurance will provide the piece of mind knowing that if you have to cancel for a covered reason you will get a full refund of your investment.   Travel insurance also provides medical coverage while out of the country so is definitely a good idea if your current medical insurance does not provide coverage outside the United States.   A full copy of the insurance policy will be included with your quote.   Please feel free to ask any questions regarding the policy.

When will my final payment be due?

The final payment is due 45 days prior to departure.   This final payment can be affected by currency fluctuations and will adjust at the time it is due.   If we anticipate any large differences in the value of the US dollar we will let you know ahead of time and can usually protect your quoted price for two to five days.

When will I receive my documents?

Once we process the final payment your packet will go to Down Under Answers document department to have the full itinerary and electronic booking confirmation issued.   We will receive your documents approximately two weeks before you travel.   We will then set up an appointment to go over everything to be sure you are comfortable with all of the details of your itinerary.

What about passports and/or Visas?

Be sure your US passports are current with a minimum of six months remaining at the time you will be returning to the United States.  If you are traveling to Australia you will also need an ETA Visa.   We are happy to take care of the ETA for you at no charge.   Please provide us with a copy of your passport prior to final payment.   Please be sure to let us know if you are not traveling on a US passport - visa requirements for other countries will vary.

How much will my trip cost?

That is about as difficult as answering how much your house remodel will cost - it all depends on what you plan to do.   Once we have the opportunity to talk and/or meet with you we will be able to give you a rough estimate based on our past experience.   We are happy to work with any budget and strive to do our best to provide you with the best experience possible within your expenditure comfort level.

How far in advance should I book?

As far as possible to avoid disappointment at sought after properties and on popular activities.    During the high seasons the most popular properties and activities can be sold out months in advance.   When we meet we will discuss the best booking window for the time of year you are considering traveling and the specific destinations you wish to visit.